Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and PPS — Practical Programming Systems ("PPS", "we", "us") governing your access to and use of our ERP platform, websites and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation.

• "Customer Data" — data you or your users submit to the Service.
• "Account" — your company workspace (tenant) and its users.
• "Subscription" — the paid plan under which you access the Service.

• You must provide accurate, complete registration information and keep it up to date.
• You are responsible for safeguarding credentials and for all activity under your Account.
• You must promptly notify us of any unauthorised use or security incident.
• The Service is intended for business use by users aged 18 or over.

• New customers may start a 14-day free trial; no credit card is required to begin.
• Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected.
• Unless cancelled, subscriptions renew automatically for the same period at the then-current price.
• You may cancel at any time, effective at the end of the current billing period; fees already paid are non-refundable except where required by law.
• Prices are exclusive of applicable taxes (e.g. VAT), which will be added where required.

You agree not to:

• Use the Service unlawfully or in breach of third-party rights.
• Attempt to gain unauthorised access to, disrupt or reverse-engineer the Service.
• Upload malware or content you have no right to process.
• Resell or provide the Service to third parties except as expressly permitted.

You retain all rights in your Customer Data. You grant PPS a limited licence to host and process Customer Data solely to provide and support the Service. Where PPS processes personal data on your behalf, it does so as a processor under our Data Processing Agreement and Privacy Policy. You are responsible for the lawfulness of the Customer Data you submit.

The Service, including its software, design and content (excluding Customer Data), is owned by PPS and protected by intellectual-property laws. We grant you a non-exclusive, non-transferable right to use the Service during your Subscription. All rights not expressly granted are reserved.

We use commercially reasonable efforts to keep the Service available and performant, but do not warrant uninterrupted or error-free operation. We may perform maintenance and will aim to schedule significant planned maintenance to minimise disruption. Where a Service Level Agreement is offered on your plan, it will govern availability commitments.

Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, PPS will not be liable for any indirect, incidental, special or consequential damages, or loss of profits, revenue or data. PPS's total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to PPS in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

Either party may terminate as set out in these Terms or your order. We may suspend or terminate access for material breach, non-payment or unlawful use. On termination, your right to use the Service ends. You may export your Customer Data before termination; after a reasonable retention window we will delete or return Customer Data in accordance with the DPA and applicable law.

Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

We may update these Terms from time to time. We will post the updated version here and revise the "Last updated" date. Material changes will be communicated where appropriate; continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of the Netherlands, and the competent courts of Amsterdam will have exclusive jurisdiction over any dispute, without prejudice to mandatory consumer-protection rights. Questions about these Terms can be sent to info@ppserp.com.